From concepts to comics
By Surag Ramachandran
Director of Technical Documentation, Certes
In an age where technology and education intersect more than ever before, the need for innovative content delivery has never been more urgent. As a seasoned technical communication professional, I’ve always believed that technical writers have the potential to shape how knowledge is shared. One such initiative that proved pivotal not only in my career but also in the field of education, was the creation of an educational comic book series on Artificial Intelligence (AI). This project, undertaken for an EdTech company, opened new avenues for how complex concepts like AI could be conveyed to learners. It blended art with science, making the abstract tangible and engaging.
In this article, I want to share how this journey of creating educational comics led to significant accomplishments, how it reshaped my career, and how I hope it will inspire my peers in the technical writing community to push the boundaries of creativity and innovation.
The Initiative: Making AI Relatable Through Comics
The idea of teaching AI through comic books may sound unconventional to some, but that was precisely the point. The challenge? AI is dense and intimidating for many, especially those unfamiliar with the field. Traditional instructional methods, often packed with jargon, fail to engage learners at all levels.
Enter the comic book format.
The essence of my initiative was simple: present AI concepts in a format that is not only educational but also entertaining and visually captivating. I set out to author a series of comic books, presenting scenarios where AI was demystified. Complex terminologies were broken down, with comic illustrations serving as visual aids to reinforce learning.
The use of storytelling in technical education was an experiment that quickly turned into a success. Learners, especially those intimidated by the complexity of AI, found this approach refreshing, and, more importantly, effective.
Accomplishments: Bridging Product, Marketing, and Learning
The impact of this initiative was felt on multiple fronts. What started as an educational comic book became a multifaceted tool that significantly contributed to the Ed-tech company’s growth. Here’s what we were able to achieve:
Product Offering:
The comic books became a product in themselves, and were sold as part of the company’s educational offerings.Marketing Material:
To expand outreach, the comic books also served as an innovative marketing tool. Each book included a discount coupon for the AI course, creating a seamless funnel from engagement to conversion. The unique format drew attention at industry events, generating discussions and increasing the brand visibility.Course Material:
Beyond being a product, the comic books were integrated into the AI courses themselves. Visual aids and stories, interspersed with technical content, proved effective for learning retention. This not only enhanced the learning experience but also enhanced the learning experience and differentiated the company’s course material from its competitors.
The ability of these comics to serve multiple roles—product, marketing asset, and learning tool—was a game-changer. It demonstrated the versatility of technical content when combined with creative formats.
Pivotal Moments: Leading Innovation and Shaping My Career
Reflecting on this initiative, it’s clear to me that this was a turning point in my career. What started as a content project evolved into a leadership opportunity where I was at the center of changing dynamics in EdTech.
I vividly recall the early skepticism—both internally and externally. Could comic books really be taken seriously in the context of AI education? I spearheaded discussions, emphasizing the importance of engagement in learning. Drawing from my background as a technical writer leader, I argued that the presentation of content is as important as its substance. This idea resonated with our teams, and I soon found myself leading a cross-functional project involving marketers, educators, and illustrators. It also highlighted the broader role technical writers can play in the evolution of content—beyond manuals and documentation.
Inspiring a New Era of Technical Writers
My goal in sharing this story is to inspire my peers in the technical writing community. Technical communication is no longer confined to user manuals and documentation. With the proliferation of digital content and the increasing demand for interactive, engaging material, we have a unique opportunity to reinvent ourselves.
Here are three key lessons that I hope will resonate with you:
Embrace Creativity:
Don’t be afraid to think outside the box. Whether it’s comics, videos, or podcasts, creative formats can bring technical subjects to life in ways that traditional methods may not.Look for Cross-Disciplinary Roles:
As technical writers, we can play a crucial role in product development, marketing, and education. Look for opportunities to collaborate across departments, and don’t limit your contributions to the written word.Take the Lead in Innovation:
Don’t wait for innovation to happen—be the one who initiates it. I found that technical writers are uniquely positioned to bridge the gap between technical complexity and user understanding. We can lead projects that bring technical knowledge to broader audiences in more engaging ways.
Conclusion: The Changing Role of Technical Writers
To summarize, my journey of authoring educational comic books on AI was more than a creative endeavor—it was a testament to the evolving role of technical communicators. We are no longer just writers but innovators, educators, and leaders who can shape how knowledge is imparted in the digital age.
As you continue your career path, I encourage you to explore new mediums, collaborate across disciplines, and, most importantly, lead initiatives that challenge the status quo. By doing so, you will not only grow as a professional but also grow as a professional and leave a lasting impact on the industries you serve.
Surag Ramachandran
With over two decades at the forefront of technical communications, Surag Ramachandran brings a uniquely versatile perspective shaped by his experience across government institutions, agile startups, and global enterprises. His expertise seamlessly bridges technical documentation, product marketing, and instructional design, enabling him to transform complex technical concepts into clear, actionable content.
Beyond his professional accomplishments, Surag is an accomplished storyteller and a painter. As a published author, he crafts novels and short stories in both English and Malayalam, while his work as a comic book creator—where he serves as both writer and illustrator—demonstrates his ability to communicate through visual narratives. This cross-disciplinary mastery of storytelling enriches his approach to technical communication, allowing him to deliver information with both precision and engagement.