From concepts to comics

By Surag Ramachandran
Director of Technical Documentation, Certes

In an age where technology and education intersect more than ever before, the need for innovative content delivery has never been more urgent. As a seasoned technical communication professional, I’ve always believed that technical writers have the potential to shape how knowledge is shared. One such initiative that proved pivotal not only in my career but also in the field of education, was the creation of an educational comic book series on Artificial Intelligence (AI). This project, undertaken for an EdTech company, opened new avenues for how complex concepts like AI could be conveyed to learners. It blended art with science, making the abstract tangible and engaging.


In this article, I want to share how this journey of creating educational comics led to significant accomplishments, how it reshaped my career, and how I hope it will inspire my peers in the technical writing community to push the boundaries of creativity and innovation.


The Initiative: Making AI Relatable Through Comics


The idea of teaching AI through comic books may sound unconventional to some, but that was precisely the point. The challenge? AI is dense and intimidating for many, especially those unfamiliar with the field. Traditional instructional methods, often packed with jargon, fail to engage learners at all levels.

Enter the comic book format.


The essence of my initiative was simple: present AI concepts in a format that is not only educational but also entertaining and visually captivating. I set out to author a series of comic books, presenting scenarios where AI was demystified. Complex terminologies were broken down, with comic illustrations serving as visual aids to reinforce learning.


The use of storytelling in technical education was an experiment that quickly turned into a success. Learners, especially those intimidated by the complexity of AI, found this approach refreshing, and, more importantly, effective.


Accomplishments: Bridging Product, Marketing, and Learning


The impact of this initiative was felt on multiple fronts. What started as an educational comic book became a multifaceted tool that significantly contributed to the Ed-tech company’s growth. Here’s what we were able to achieve:


The ability of these comics to serve multiple roles—product, marketing asset, and learning tool—was a game-changer. It demonstrated the versatility of technical content when combined with creative formats.


Pivotal Moments: Leading Innovation and Shaping My Career


Reflecting on this initiative, it’s clear to me that this was a turning point in my career. What started as a content project evolved into a leadership opportunity where I was at the center of changing dynamics in EdTech.


I vividly recall the early skepticism—both internally and externally. Could comic books really be taken seriously in the context of AI education? I spearheaded discussions, emphasizing the importance of engagement in learning. Drawing from my background as a technical writer leader, I argued that the presentation of content is as important as its substance. This idea resonated with our teams, and I soon found myself leading a cross-functional project involving marketers, educators, and illustrators. It also highlighted the broader role technical writers can play in the evolution of content—beyond manuals and documentation.

Inspiring a New Era of Technical Writers


My goal in sharing this story is to inspire my peers in the technical writing community. Technical communication is no longer confined to user manuals and documentation. With the proliferation of digital content and the increasing demand for interactive, engaging material, we have a unique opportunity to reinvent ourselves.


Here are three key lessons that I hope will resonate with you:



Conclusion: The Changing Role of Technical Writers


To summarize, my journey of authoring educational comic books on AI was more than a creative endeavor—it was a testament to the evolving role of technical communicators. We are no longer just writers but innovators, educators, and leaders who can shape how knowledge is imparted in the digital age.


As you continue your career path, I encourage you to explore new mediums, collaborate across disciplines, and, most importantly, lead initiatives that challenge the status quo. By doing so, you will not only grow as a professional but also grow as a professional and leave a lasting impact on the industries you serve.


Surag Ramachandran

With over two decades at the forefront of technical communications, Surag Ramachandran brings a uniquely versatile perspective shaped by his experience across government institutions, agile startups, and global enterprises. His expertise seamlessly bridges technical documentation, product marketing, and instructional design, enabling him to transform complex technical concepts into clear, actionable content.

Beyond his professional accomplishments, Surag is an accomplished storyteller and a painter. As a published author, he crafts novels and short stories in both English and Malayalam, while his work as a comic book creator—where he serves as both writer and illustrator—demonstrates his ability to communicate through visual narratives. This cross-disciplinary mastery of storytelling enriches his approach to technical communication, allowing him to deliver information with both precision and engagement.